Continuous Improvement

Continuous improvement isn’t just a buzzword—it’s our daily habit.

We’re constantly looking for ways to do things better, faster, and more reliably. A big part of that? Making sure you’ve got the right carriers on the job at all times.

Our team dives into your freight data to analyse performance, reliability, and value across your carrier network. We don’t wait for problems to become patterns. Instead, we spot the gaps early, raise the flag, and offer smarter alternatives—whether that means swapping in a new provider for a tough lane, or working with an existing partner to lift their game.

We don’t just set and forget. With scheduled reviews and performance dashboards, we’re always keeping tabs on:

DIFOT (Delivered In-Full, On-Time) performance.
Trends (like damage, delay, or loss).
Cost-efficiency per carrier and lane.
Feedback from your team and your customers.
Your top customers and lanes.
Our performance in line with our 9.9.Never™ Customer Promise.

When we see room to improve, we act fast—whether it’s recommending a new mix of providers, renegotiating rates, or suggesting operational tweaks to smooth out the process.

A Better Freight Setup—That Keeps Getting Better

Carrier optimisation is one of the many ways we help you reduce stress, streamline operations, and protect your customer experience. And the best part? It keeps evolving with your business. As your volumes grow, locations change, or expectations shift, your carrier setup will too.

Continuous Improvement